Terms and Conditions
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the services, applications, websites, software, APIs, products, and platforms operated by Paaka product by D-apps (“Paaka”, “we”, “us”,”D-apps”, or “our”). These Terms apply to all Paaka-operated services including admin panels, customer storefronts, mobile applications, APIs, integrations, and hosted subdomains. By accessing or using any part of the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
2. Definitions
- Platform means all Paaka-operated websites, applications, services, APIs, software, dashboards, subdomains, and related systems.
Client means a business or organization using Paaka services.
Customer means a business or organization using Paaka services.
User means any individual accessing or using the Platform.
Content means text, images, products, data, media, branding, files, or information uploaded to the Platform.
- Addons means optional features or services that may be activated separately from a base subscription plan.
3. Eligibility
You may use the Platform only if you are legally capable of entering into binding agreements, your use complies with applicable laws and regulations, and all information provided by you is accurate and current. You are responsible for maintaining the confidentiality of your account credentials and for all activities performed through your account.
4. Scope of Services
Paaka provides software and infrastructure services for catering order management, delivery, billing, customer management, inventory management, analytics and related operations. Services may include eCommerce storefronts, POS and billing systems, delivery management, customer and merchant applications, payment and shipping integrations, APIs and automation, marketing and loyalty systems, analytics and reporting, multi-branch management, and subscription commerce functionality. Certain services, modules, features, or addons may require paid subscriptions, be country-specific, require third-party integrations, be in beta or limited release, or be available only on selected plans. We reserve the right to modify, suspend, discontinue, or update any part of the Platform at any time.
5. Platform Infrastructure
Paaka operates on cloud infrastructure. Each Client may receive a unique subdomain, custom domain support, and separate account for operational settings. Clients are responsible for managing their external domain providers, maintaining DNS configurations, and renewing purchased domains. Ordrio is not responsible for failures caused by incorrect DNS setup, expired domains, third-party registrar issues, or external hosting interruptions.
6. Service Level & Uptime
The Platform is provided on an “as is” and “as available” basis. We make reasonable efforts to ensure Platform availability but do not guarantee uninterrupted access, zero downtime, or continuous availability. Maintenance, upgrades, infrastructure issues, internet failures, or force majeure events may affect access to services. Certain features may be temporarily disabled, deprecated, or modified without notice.
7. Client Responsibilities
Clients are solely responsible for products and services offered, pricing accuracy, taxes and legal compliance, inventory accuracy, food safety and regulatory compliance, invoices and accounting obligations, delivery commitments, customer communication, refund handling, promotional campaigns, and all operational decisions made through the Platform. Paaka does not assume liability for client products, services, client conduct, product quality, delayed fulfillment, stock inaccuracies, or customer disputes.
8. Payments, Billing & Subscriptions
Certain services require subscription payments, add-on purchases, or prepaid balances. By purchasing any service, you authorize Paaka and its payment partners to process payments using your selected payment method. Subscription plans may include recurring billing, automatic renewals, usage-based charges, platform fees, addon billing, or token deductions. Refunds are evaluated on a case-by-case basis and are not guaranteed. Failure to maintain sufficient Paaka subscription charges may result in order taking restrictions, feature suspension, or service limitations.
9. Account Inactivity
Accounts inactive for six (6) months may be blocked. Accounts inactive for one (1) year may be permanently deleted. We may send advance notice before blocking or deleting inactive accounts where contact information is available.
10. Third-Party Services
The Platform may integrate with third-party providers including payment gateways, shipping providers, SMS providers, WhatsApp providers, email providers, social login providers, analytics systems, and cloud infrastructure vendors. Ordrio is not responsible for outages, interruptions, API failures, pricing changes, data loss, or operational failures caused by third-party providers. Your use of third-party services may also be governed by their own terms and privacy policies.
11. User Content
You retain ownership of content uploaded by you. By uploading content to the Platform, you grant Paaka a worldwide, non-exclusive license to host, store, process, display, reproduce, and distribute such content solely for operating and improving the Platform. You are solely responsible for ensuring that your content does not violate laws, does not infringe intellectual property rights, does not contain malicious code, and does not contain unlawful or prohibited material. We may remove content that violates these Terms.
12. Acceptable Use
You agree not to reverse engineer the Platform; scrape or extract data without permission; interfere with platform security; overload systems or APIs; distribute malware; bypass feature restrictions; attempt unauthorized access; abuse promotional systems; create fraudulent transactions; impersonate others; or use the Platform for unlawful purposes. Violation of this section may result in immediate suspension or termination.
13. Data, Privacy & Security
Your use of the Platform is subject to our Privacy Policy. Paaka may collect and process account information, device information, operational logs, analytics, usage metrics, location data, transaction data, and communication records for operational, security, billing, analytics, and service improvement purposes. While we implement reasonable security measures, no system can guarantee absolute security.
14. Backups & Data Responsibility
We maintain our own backups for operational continuity. However, clients are responsible for maintaining their own copies of critical business data. Paaka does not guarantee recovery of data lost due to user actions, system failures, or force majeure events.
15. Data Export
You may request a copy of your data by contacting support@paaka.app. We will provide data exports in commonly used formats upon request, subject to verification of your identity and authorization.
16. Intellectual Property
All Platform software, systems, branding, designs, workflows, APIs, content, logos, trademarks, and proprietary technology are owned by Ordrio or its licensors. You may not copy, reproduce, modify, distribute, resell, or commercially exploit any part of the Platform without written permission.
17. Suspension & Termination
We may suspend, restrict, or terminate access to the Platform at any time if these Terms are violated, fraudulent activity is detected, payment obligations are unpaid, abuse or operational risk is identified, or required by law. Termination may result in loss of access, deletion of data, feature restrictions, or service suspension. Certain records may continue to be retained for legal, compliance, operational, tax, or audit purposes.
18. Reporting Abuse
To report abuse, fraudulent activity, security vulnerabilities, or Terms violations, please contact support@ordrio.com with relevant details. We will investigate reports and take appropriate action.
19. Limitation of Liability
To the maximum extent permitted by law, Ordrio shall not be liable for indirect damages, loss of profits, loss of revenue, data loss, operational interruptions, reputational damage, delivery failures, customer disputes, or third-party failures. Ordrio’s total liability arising from the use of the Platform shall not exceed the amount paid by you to Ordrio during the previous three (3) months.
20. Indemnification
You agree to indemnify and hold harmless Paaka & D-apps, its directors, employees, affiliates, contractors, and partners from claims, liabilities, losses, damages, and expenses arising from your use of the Platform, your violation of these Terms, your products or services, your content, or your violation of applicable laws.
21. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Courts located in Karnataka, India shall have exclusive jurisdiction over disputes arising from these Terms.
22. Changes to Terms
We may update these Terms from time to time. Updated Terms become effective upon publication on the Platform. Continued use of the Platform after updates constitutes acceptance of the revised Terms.
23. Contact Information
D-apps
1st Floor Prabhu Building Kumbashi, Udupi, Karnataka, 576101, India
Jurisdiction: Karnataka, India
Website: https://paaka.app
Email: support@paaka.app
For support, legal concerns, or policy-related inquiries, please contact us at the above email address.
Refund and cancellation policy
Refund and Cancellation Policy is dictated by the Refund and Cancellation Policy.
Termination
Paaka may terminate the Terms and Conditions and the Policies and/or the Services here under for any reason including for reasons of breach of these Terms and Conditions, or any of the Policies on Paaka.app, or any other agreement between Paaka,and the User in relation to the Paaka.app. The User’s sole right to terminate these Terms and Conditions and the Policies is by not using the Paaka Platform and deleting its account with Paaka app.
Consequences of Termination
Termination shall not affect any liabilities incurred by a User prior to the termination or for acts performed during the pendency of these Terms and Conditions and the Policies which may result in a dispute post-termination of these Terms and Conditions, nor any provision expressed to survive or to be effective on termination and the obligations set out in this Section shall remain in full force and effect notwithstanding termination. LegalDesk.com and the User (where applicable) availing the Services provided by Paaka.app shall undertake to settle all outstanding dues arising out of these Terms and Conditions and the Policies within 30 days of the termination taking effect.
You may terminate your membership at any time, for any reason by writing to Paaka or deleting your account from Paaka.app. In the event you terminate your membership, you will not be entitled to a refund of any unutilized subscription fees, if any, paid by you, except where otherwise guaranteed in writing.
Paaka may terminate your access to the app and/or your membership for any reason including but not limited to breach of the terms of use, using the service for commercial purpose, engaging in prohibited or inappropriate communication or activity, by sending a notice to you at the email address as provided by you in your application for membership or such other email address as you may later provide to Paaka. If Paaka terminates your membership for breach of terms of this Agreement, you will not be entitled to any refund of any Subscription fees, if any, paid by you.
Governing Law
Court – Notwithstanding anything to the contrary, this agreement shall be governed by and construed exclusively in accordance with the laws of India. All claims and proceedings arising under this engagement shall be brought exclusively in the courts in Kundapura, Karnataka, India and Parties hereby consent to the personal Jurisdiction therein.